duckdice FAQ

duckdice supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (check the cashier for current options)

All transactions are processed in Philippine Peso (₱) unless otherwise specified.

The minimum deposit at duckdice is ₱100 for most payment methods, including GCash and PayMaya. Some payment channels may have slightly higher minimums due to processing requirements. The exact minimum for each method is displayed in the cashier section of your account when you select your preferred payment option.

Deposits via GCash and PayMaya are typically credited to your duckdice account instantly or within a few minutes. Online bank transfers may take up to 30 minutes during business hours. Over-the-counter payments can take up to 2 hours after the transaction is confirmed. If your deposit has not reflected after the expected timeframe, contact our support team with your transaction reference number.

duckdice does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any applicable third-party fees are outside duckdice's control and cannot be refunded.

If your deposit failed, first check whether the amount was deducted from your e-wallet or bank account. If it was deducted but not credited to your duckdice account, do not attempt the deposit again — contact our 24/7 live chat support immediately and provide your transaction reference number, the amount, and the payment method used. Our team will investigate and resolve the issue as quickly as possible.

To withdraw, log in to your duckdice account and go to the Cashier > Withdraw section. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, etc.), enter the amount, and confirm. Make sure your KYC verification is complete before submitting a withdrawal request — unverified accounts cannot process payouts.

Withdrawal processing times at duckdice are among the fastest in the Philippines:

• GCash / PayMaya: Usually within 15–60 minutes after approval
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3–5 business days

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted during business hours are approved within a few hours.

The minimum withdrawal amount at duckdice is ₱200 for e-wallet methods such as GCash and PayMaya. For bank transfers, the minimum may be higher depending on the bank's processing requirements. The exact minimum for each method is shown in the cashier when you select your withdrawal option.

Common reasons for a rejected withdrawal include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal account details do not match your registered name
• Suspected account security issue requiring review
• Withdrawal amount exceeds your available balance

You will receive an email explaining the reason for rejection. If you believe the rejection was made in error, contact our support team with your withdrawal reference number.

duckdice offers a comprehensive game library with over 1,200 titles, including:

• Slots: Classic, video, and jackpot slots from top providers
• Live Casino: Live baccarat, roulette, blackjack, and game shows with real dealers
• Bingo: Online bingo rooms with multiple speed options
• Fishing Games: All-Star Fishing and other popular arcade fishing titles
• Arcade: Fast-paced arcade-style games for quick entertainment
• Sports Betting: PBA, NBA, UFC, boxing, football, and more

All games on duckdice use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our game providers are audited by independent testing laboratories. Live casino games are streamed in real time from professional studios with licensed dealers, adding an additional layer of transparency.

Many slot and arcade games on duckdice offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to learn the rules and features before committing your balance. Note that live casino games, sports betting, and bingo rooms do not have a free-play mode — these require a real-money wager to participate.

Yes. duckdice is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, and manage your account directly from your smartphone or tablet — no app download required. Simply open your mobile browser, visit duckdice, and log in to your account.

duckdice regularly offers a range of promotions for both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs and boxing matches. Log in to your account and visit the Promotions section to see all currently active offers.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each promotion has its own wagering requirement — always read the specific terms before claiming a bonus.

Most bonuses at duckdice are claimed directly from the Promotions page after logging in. Some bonuses require a promo code to be entered during deposit — the code will be specified in the promotion details. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. If a bonus does not appear after meeting the requirements, contact our support team.

Yes. If you no longer wish to complete the wagering requirements for an active bonus, you can forfeit it from your account settings under Active Bonuses. Note that forfeiting a bonus will remove the bonus balance and any winnings generated from it. Your real-money balance will remain unaffected. Once forfeited, a bonus cannot be reinstated.

duckdice provides built-in responsible gaming tools accessible from your Account Settings > Responsible Gaming section. You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.

Self-exclusion allows you to voluntarily block access to your duckdice account for a set period — from 30 days up to permanent exclusion. To request self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred duration. The exclusion takes effect immediately. During this period, you will not be able to log in, deposit, or receive any promotional communications from duckdice. For more details, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, please reach out immediately. duckdice's support team is available 24/7 via live chat and can help you activate self-exclusion or spending limits right away. You can also contact us at [email protected]. Additionally, PAGCOR provides responsible gaming resources and guidance for players in the Philippines. Remember: gambling is entertainment, not a solution to financial problems. You are never alone — help is always available.

Yes. duckdice allows you to set session time limits from your Responsible Gaming settings. Once your session reaches the limit you've set, you'll receive a reminder notification. You can also enable automatic logout when the session limit is reached. Reality check pop-ups can be configured to remind you of your total time played and amount wagered at regular intervals during your session.

Yes. duckdice uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold or shared with unauthorized third parties. For full details on how we handle your data, please review our Privacy Policy.

Two-factor authentication adds an extra layer of security to your duckdice account. To enable it, go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. We strongly recommend enabling 2FA to protect your account from unauthorized access, especially if you use GCash or PayMaya for transactions.

If you suspect unauthorized access to your duckdice account, act immediately:

• Change your password right away from the login page using "Forgot Password"
• Contact our 24/7 live chat support to flag the account for security review
• Check your recent transaction history for any unauthorized activity
• Review and revoke any active sessions from your security settings

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity while the issue is resolved.

duckdice enforces a strict 21+ age policy through mandatory KYC verification. Every account must submit a valid government-issued ID before any withdrawal is processed. Our system also uses age estimation tools during registration to flag potentially underage users for additional review. Any account confirmed to belong to a person under 21 is immediately closed and all funds are returned. We take underage gambling prevention very seriously.